Provision of the ServiceIf the Service is to be provided by a date specified by the Customer or Innovatrics Ltd, such date shall be treated as an estimate only and Innovatrics Ltd does not accept any liability for any future to meet the date. It is technically impracticable to provide the Service free of faults and Innovatrics Ltd does not undertake to do so. Innovatrics Ltd will correct reported faults as soon as it reasonably can during the "snagging" period agreed.
ChargesThe Customer agrees to pay all charges for the Service as specified in the Order. Payments are not refundable unless by prior agreement and specified with the Order. Charges are payable in advance. Unless Innovatrics Ltd notifies the Customer to the contrary, the Customer's liability for hosting charges will start from the first day of the Minimum Period of Service.
Update Contracts, Content Management ContractsDefinition of content update; the deletion of text or photographs and replacement thereof i.e. like for like alterations not creative alterations. Whilst Innovatrics Ltd will make every endeavour to carry out instructions accurately, it is the responsibility of the client or reseller to proof alterations, information or details.
SecurityThe Customer is responsible for the security and proper use of user names, passwords and security passwords used in connection with the Service and must take all necessary steps to ensure that they are kept confidential, used properly and not disclosed to unauthorised people. The security passwords must not be disclosed to any third parties. The Customer must immediately inform Innovatrics Ltd if there is any reason to believe that a user name, password or security password has or is likely to become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way.
Use of ServiceThe Customer must ensure that a contact name and telephone number are included in clear and legible form on its web site for receipt of any enquiries or complaints that may arise in relation to Information, Third Party Information or other material published on the web site. Innovatrics Ltd reserves the right to disclose to any person with an enquiry or complaint the contact name and telephone number if such person cannot locate these details on the Customer's web site.
ConfidentialityThe Customer shall keep in confidence any information of a confidential nature relating to the Service obtained from Innovatrics Ltd under this Contract and must not disclose such information to any other person without Innovatrics Ltd prior written consent, provided that this restriction does not apply to information which is: 1 In the public domain otherwise than in breach of this Contract; 2 lawfully obtained from a third party which is free to disclose it; 3 required to be disclosed by law or a competent authority; 4 in the lawful possession of the Customer prior to disclosure. The restrictions in this paragraph shall survive the termination or expiry of this contract. Breaches of the Contract: Innovatrics Ltd can also terminate this Contract if the Customer is the subject of a bankruptcy order, or becomes insolvent, or makes any arrangement or composition with or assignment for the benefit of its creditors or if any of its assets are the subject of any form of seizure or goes into liquidation, either voluntary (otherwise than for reconstruction or amalgamation) or compulsory, or if a receiver or administrator is appointed over its assets. The Customer will remain liable to pay all charges which are due for the Service during any period in which the Customer does not comply with this Contract.
Innovatrics LiabilityThe Customer accepts that Innovatrics Ltd is under no obligation to monitor or approve Information and Third Party Information and that Innovatrics Ltd does not examine the use to which customers put the Service.
IndemnityThe Customer must indemnify Innovatrics Ltd against any claims or legal proceedings that anyone (other than the Customer) threatens or makes against Innovatrics Ltd because of the way the Service is used or because the Service is a liability or cannot be used.
Refund PolicyDue to the nature of our software and product, we have a relatively strict refund policy which you should read carefully. Innovatrics Limited does not offer any of its products or services on a 'trial' basis, unless agreed otherwise, neither do we offer 'money back' options if you don't use the software. Refunds will be considered on a case-by-case basis. Any request for a refund should state the reason, date of purchase and provide a confirmation that you will destroy all Innovatrics Limited software and custom coding purchased once a refund is agreed. If the grounds for the refund request are that the software is inappropriate or does not meet your requirements, it is important that you notify us as soon as possible after the purchase. We will consider all factors when determining whether to give a refund, including how much technical support time was used by the client and the time since purchasing. Custom work will be treated differently; our time cannot be recovered once spent on a modification or design and this will be taken into account when considering any refunds. Similarly with hosting; we incur time and cost at the point of service which we cannot recover if a refund is claimed. If you are in any doubt whether the software is suitable for your purposes, or whether you actually require or will use the software PLEASE DO NOT PURCHASE UNTIL YOU ARE COMPLETELY SURE. This will avoid any risk on your part and save time and effort for all of us.
We apologise, but we cannot provide refunds for:
• Any product purchased with source code for any reason whatsoever
• Inability to operate the software in your computing environment
• Inability to apply the license policy in your computing environment
• Software purchased for the wrong platform